Frequently Asked Questions
- Sign in to your Zini account.
- Go to the My Account section.
- Go to your Profile page.
- Click 'Change Password'.
- Enter your current and new password (something secure that's easy to remember), and confirm it.
- Hit the Save Changes button.
- Sign in to your Zini account.
- Go to the My Account section.
- Click on the Payment link
- Add or delete Debit or Credit Cards as needed, and select your default payment card.
- Sign in to your Zini account.
- Go to the My Account section.
- Click on the Address Book tab on the left of the page.
- Click on the Add a New Address link at the top of the page.
- Make your changes and save your new billing address.
Your account, Debit Card and Credit Card information are secured by best-in-class 256-bit SSL encryption. To keep your personal and payment details safe, we ensure that sensitive and private data exchanges between you and Kohinoor Collections happen over a Secure Sockets Layer (SSL) communication channel, and are encrypted and protected with digital signatures. SSL-secured communication channels are specially designed to protect all personal and sensitive information sent over the Internet. For security reasons, we only store and display the last four digits of your Debit Card or Credit Card number and card expiry date when placing an order.
We only deliver to the address specified on the order. If you'd like us to deliver to multiple addresses, send your purchases as separate orders to different addresses.
We accept a variety of payment methods:-
- Visa or MasterCard Debit and Credit Cards.
- NetBanking.
- Cash on Delivery.
No, we're sorry, we will not be able to transfer the amount to your bank account, or give you the same amount in cash.
If your payment has failed, please try again after checking whether your account details, billing address, Debit or Credit Card details, NetBanking details, Wallet details, or any other payment-related information is accurate. Check that your internet connection is working. If any amount has been debited during the failed transaction, it will be credited back to your bank account, Credit Card or Wallet within seven business days.
No, there are absolutely no hidden charges. You pay only the amount that you see in your order summary.